Support Engineer

Your tasks with us

  • As a support engineer you are responsible for the technical 1st and 2nd level support of our customers and partners in English and German.

  • Your tasks include monitoring, troubleshooting and the elimination of problems as well as the analysis of technical problems and the identification of efficient solutions

  • You maintain and create documentation and team-internal knowledge databases

  • In addition, you advise and support users in the use of the applications

  • You implement updates, hotfixes and new releases and take over the corresponding coordination

  • You pass on customer feedback to the product management to improve the products and processes and also contribute your own ideas

What we expect from you

  • You have an education in the IT field or have gained several years of experience in a similar environment

  • First experience in software product support and with Java are advantageous

  • English and German are no problem for you

  • You like to solve a complicated problem and you never run out of ideas

  • You have a self-dependent way of working and enjoy the work, consisting of ongoing support and projects

  • Your experience in analyzing problems in cooperation with different teams as well as in the development and implementation of solution concepts distinguish you from others

  • Your skills in dealing with people, your communication skills as well as your enjoyment of working in a team round off your qualifications

You can look forward to this at Pixelboxx

Our daily work is always aimed at justifying the trust of our customers with enthusiasm and the will for mutual success. Therefore the demands on our employees are high, but we do a lot to make you feel comfortable with us.

  • An innovative software product that makes a decisive contribution to guiding our customers successfully on their way through the "Digital Transformation"
  • Nice colleagues, well-known customers and attractive tasks that you can master with enthusiasm as well as appreciation of your ideas and visions
  • A modern working environment with air-conditioned rooms in the heart of Dortmund just a few minutes walk from the train station
  • Benefits, such as capital-forming benefits, fuel vouchers, massages, free fruit, drinks and regular employee breakfasts

If you like the prospect of becoming part of a great story in an up-and-coming software company, we look forward to receiving your complete application documents with earliest possible starting date and salary expectations by e-mail to  jobs@pixelboxx.com.